National Telephonists' Day – March 10th 2017

Competition Winners 2016

We are pleased to announce the following winners from the 3rd National Telephonists’ Day held on Thursday 10th March 2016:

The winning entry for the Telephone Themed Poetry Competition, and winning two tickets to see Romeo & Juliet at an Open Air Shakespeare Festival on 1st July in Windsor, is Anne- Marie Jowitt from Addleshaw Goddard with the following poem:

National Telephonist Day 

Well here we are another year with this
dam headset stuck in me ear!
Telephonist Day, a day to be remembered
When people show respect for the work that we do.
We will throw a party and have some fun
playing games with everyone.
Mark from Rapport is due to come
with Cathy from Portico, we’ll definitely have some fun!
Fun and laughter will be heard
but still the calls on the switchboard have to be served.
This year we decided to have some extra fun
with an Hawaiian theme for everyone!
The tongue twister games
Well what can I say
Trying to speak in a ridiculous way!
Our face book entries will be a laugh
Photos to be seen by all who are so keen to celebrate this
Our Wondrous Telephonist day!

The Funniest Telephone Call Story winning a Bottle of Champagne goes to Kelly Mason from KPMG with the following scenario:

“In my previous job my colleague rang me to say my mum was on the line and she had made me dinner and was asking when I’d be home – when the call connected I said “what’s for dinner then?” and it was silent!? So I said “hello? Mum?” and to my shock a lady replied saying I had the wrong person…she was a customer!!!!!! ~But thankfully she saw the humorous side and said the same thing had happened to her a few weeks ago! And my mum had been put through to the main floor and was waiting on hold! Lesson learnt….always pick up with a greeting.”

The Most liked Tongue-Twister sound bite winning a Luxury Chocolate Hamper for their team goes to Societe Generale for their group tongue twister! Listen and watch here!

Thank you to everyone who took part and please do visit the Facebook page to see all the entries! Its never too early to start practising for 2017!

UK's leading provider of high quality front and back of house Guest Services. Providing in-house telephony services on receptions, switchboards and other call services for a range of blue chip clients who have chosen to outsource this business critical area.

Greg Mace, Managing Director of Rapport

“Our telephonists are often our guests’ first point of contact with our clients’ organisations and we appreciate how hard they work to ensure that they make a brilliant first impression. Launching National Telephonists’ Day was a chance for us to celebrate the great work they do and to raise their profile within our operations. We hope that every single telephonist who takes part will feel proud about the important job they do."
ComXo are the voice of 200+ professional service firms across the City of London and beyond. Experts in delivering an exceptional client experience at the first point of contact, 24seven365 and multi-lingual. Skilled operators assisted by world-class technology provide bespoke switchboard services, fit for the 21st Century global law firm. With more than 40 top 100 law firms among their clients, and relationships stretching back 15 years, they have developed in-depth knowledge of the legal sector.

Andrew Try, Managing Director of ComXo

“Telephonists are the unsung brand guardians for thousands of businesses up and down the country.  Our customers use us because they know that their brands first impression is often a defining moment of a new business relationship that must reflect exceptional service and trust. This day is a chance for us to bring the uniquely challenging nature of the professional Telephonists skills and responsibilities to the fore and celebrate it.”
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