National Telephonists' Day – 8th/9th March 2019


IMG_4186The 6th Annual National Telephonists’ Day is to be held on 8th and 9th of March 2019. The event will be held each year on this date as part of an ongoing commitment to ‘celebrating professional operators’.

In 2018, switchboard management teams within Rapport and ComXo and many of our City of London based clients, organised a vast array of events for their teams. There were personalised t-shirts, telephone shaped cakes, tongue twisters, quizzes and endless tea, coffee and cupcake rounds throughout the day (and night!) to name but a few of the activities on offer! ComXo MD, Andrew Try worked a 24 hour shift to recognise his teams remarkable efforts, and even managed to visit some of their clients own switchboard teams armed with flowers, cakes and small gifts.

In 2017 Rapport began our partnership with Action on Hearing Loss who are a national charity helping people to confront deafness, tinnitus and hearing loss to live the life they choose. Representatives from the charity came and presented at sites across London to promote awareness of the charity and provided helpful tips to switchboard teams when communicating with people who are hard of hearing. During the day lots of activities took place with Raffle Prizes being donated to raise funds for this worthwhile cause and we’re delighted that we were able to present Action on Hearing Loss with a cheque for £1140.

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Planning for 2019 is already under way. For more information please email



“National Telephonists Day is important to me as it is a great way to shine a light on all the good work we do.”

Vivienne Bourne, Call Services Operator, Rapport


UK's leading provider of high quality front and back of house Guest Services. Providing in-house telephony services on receptions, switchboards and other call services for a range of blue chip clients who have chosen to outsource this business critical area.

Greg Mace, Managing Director of Rapport

“Our telephonists are often our guests’ first point of contact with our clients’ organisations and we appreciate how hard they work to ensure that they make a brilliant first impression. Launching National Telephonists’ Day was a chance for us to celebrate the great work they do and to raise their profile within our operations. We hope that every single telephonist who takes part will feel proud about the important job they do."
ComXo are the voice of 200+ professional service firms across the City of London and beyond. Experts in delivering an exceptional client experience at the first point of contact, 24seven365 and multi-lingual. Skilled operators assisted by world-class technology provide bespoke switchboard services, fit for the 21st Century global law firm. With more than 40 top 100 law firms among their clients, and relationships stretching back 15 years, they have developed in-depth knowledge of the legal sector.

Andrew Try, Managing Director of ComXo

“Telephonists are the unsung brand guardians for thousands of businesses up and down the country.  Our customers use us because they know that their brands first impression is often a defining moment of a new business relationship that must reflect exceptional service and trust. This day is a chance for us to bring the uniquely challenging nature of the professional Telephonists skills and responsibilities to the fore and celebrate it.”