The 5th Annual National Telephonists’ Day is to be held on 9th and 10th of March 2018. The event will be held each year on this date as part of an ongoing commitment to ‘celebrating professional operators’.
In 2017, switchboard management teams within Rapport and ComXo and many of our City of London based clients, organised a vast array of events for their teams. There were personalised t-shirts, telephone shaped cakes, tongue twisters, quizzes and endless tea, coffee and cupcake rounds throughout the day (and night!) to name but a few of the activities on offer! ComXo MD, Andrew Try worked a 24 hour shift to recognise his teams remarkable efforts, and even managed to visit some of their clients own switchboard teams armed with flowers, cakes and small gifts.
A new addition for 2017 was our partnership with Action on Hearing Loss who are a national charity who help people to confront deafness, tinnitus and hearing loss to live the life they choose. Representatives from the charity came and presented at sites across London to promote awareness of the charity and provided helpful tips to switchboard teams when communicating with people who are hard of hearing. During the day lots of activities took place with Raffle Prizes being donated to raise funds for this worthwhile cause and we’re delighted that we were able to present Action on Hearing Loss with a cheque for £1140.
Planning for 2018 is already under way. For more information please email firstname.lastname@example.org.
“National Telephonists Day is important to me as it is a great way to shine a light on all the good work we do.”
Vivienne Bourne, Call Services Operator, Rapport