National Telephonists' Day – 10th March 2020



The seventh annual National Telephonists’ Day will be celebrated on Tuesday 10th March 2020,  with competitions sponsored by Rapport and ComXo running all day on the 10th March.  The date of 10th March is significant as it is the anniversary of the very first telephone call made by Alexander Graham Bell in 1876.

Last year switchboard and call services teams across the UK organised a vast array of events for their teams. There were personalised t-shirts, telephone shaped cakes, tongue twisters, quizzes and endless tea, coffee and cupcake rounds throughout the day (and night!) to name but a few of the activities on offer!

ComXo MD, Andrew Try worked a 24 hour shift to recognise his teams remarkable efforts, and visited their clients’ own switchboard teams armed with flowers, cakes and small gifts.

Rapport continued their partnership with Action on Hearing Loss, a national charity helping people to confront deafness, tinnitus and hearing loss. Representatives from the charity presented at sites across London promoting awareness and providing helpful tips to switchboard teams when communicating with people who are hard of hearing. During the day lots of activities took place with across the teams in the UK and an auction in aid of Action on Hearing Loss raised £1140.  Greg Mace, MD of Rapport and the Head Office team went Back to the Front, working alongside the Call Services Teams across the UK for the day.

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“National Telephonists Day is important to me as it is a great way to shine a light on all the good work we do.”

Vivienne Bourne, Call Services Operator, Rapport

“It is good to know that this initiative will help reflect all that we do as a team, primarily trying to deliver a first class service.  I am proud to be a part of the National Telephonists’ Day in March.”

Conrad Olwagen, Call Services Operator, Rapport

UK's leading provider of high quality front and back of house Guest Services. Providing in-house telephony services on receptions, switchboards and other call services for a range of blue chip clients who have chosen to outsource this business critical area.

Greg Mace, Managing Director of Rapport

“Our telephonists are often our guests’ first point of contact with our clients’ organisations and we appreciate how hard they work to ensure that they make a brilliant first impression. Launching National Telephonists’ Day was a chance for us to celebrate the great work they do and to raise their profile within our operations. We hope that every single telephonist who takes part will feel proud about the important job they do."
ComXo are the voice of 200+ professional service firms across the City of London and beyond. Experts in delivering an exceptional client experience at the first point of contact, 24seven365 and multi-lingual. Skilled operators assisted by world-class technology provide bespoke switchboard services, fit for the 21st Century global law firm. With more than 40 top 100 law firms among their clients, and relationships stretching back 15 years, they have developed in-depth knowledge of the legal sector.

Andrew Try, Managing Director of ComXo

“Telephonists are the unsung brand guardians for thousands of businesses up and down the country.  Our customers use us because they know that their brands first impression is often a defining moment of a new business relationship that must reflect exceptional service and trust. This day is a chance for us to bring the uniquely challenging nature of the professional Telephonists skills and responsibilities to the fore and celebrate it.”
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