National Telephonists' Day – 10/11th March 2019

NTD

National Telephonists’ Day is a wonderful opportunity to recognize the work done by professional telephonists and show our appreciation for them and what they do for our organisations. Now in it’s 5th year, National Telephonists’ Day is a truly national day of celebration and and there are loads of ways organisations can take part in the celebrations on March 9th/10th!

Have a look at the photos from the last few years where businesses up and down the country have really taken this initiative to heart!

Photos from 2014
Photos from 2015
Photos from 2016
Photos from 2017

The purpose of National Telephonists’ Day is to:

– Recognise the importance of telephonists. They are often the first person clients talk to when they make contact with organisations. This huge responsibility to make the right first impression is down to the impression that telephonists make.

– Promote pride and professionalism amongst telephonists for the important role they play within an organisation.

The day has been created and sponsored by Rapport and ComXo, two of the UK’s leading providers of executive in-house and out-of-house telephony services. Jointly they employ and support over 100 telephonists across the UK. The aim is for the day to be celebrated on March 10th  each year across all businesses that employ dedicated telephonists.

The date of 10th of March is significant as it is the anniversary of the very first telephone call made by Alexander Graham Bell in 1876.

 “It is good to know that this initiative will help reflect all that we do as a team, primarily trying to deliver a first class service.  I am proud to be a part of the National Telephonists’ Day in March.”

Conrad Olwagen, Call Services Operator, Rapport

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UK's leading provider of high quality front and back of house Guest Services. Providing in-house telephony services on receptions, switchboards and other call services for a range of blue chip clients who have chosen to outsource this business critical area.

Greg Mace, Managing Director of Rapport

“Our telephonists are often our guests’ first point of contact with our clients’ organisations and we appreciate how hard they work to ensure that they make a brilliant first impression. Launching National Telephonists’ Day was a chance for us to celebrate the great work they do and to raise their profile within our operations. We hope that every single telephonist who takes part will feel proud about the important job they do."
ComXo are the voice of 200+ professional service firms across the City of London and beyond. Experts in delivering an exceptional client experience at the first point of contact, 24seven365 and multi-lingual. Skilled operators assisted by world-class technology provide bespoke switchboard services, fit for the 21st Century global law firm. With more than 40 top 100 law firms among their clients, and relationships stretching back 15 years, they have developed in-depth knowledge of the legal sector.

Andrew Try, Managing Director of ComXo

“Telephonists are the unsung brand guardians for thousands of businesses up and down the country.  Our customers use us because they know that their brands first impression is often a defining moment of a new business relationship that must reflect exceptional service and trust. This day is a chance for us to bring the uniquely challenging nature of the professional Telephonists skills and responsibilities to the fore and celebrate it.”

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