National Telephonists’ Day is an opportunity to recognise and appreciate the fantastic contribution of professional telephonists across all industries and to promote the importance of their role. They are often the very first point of contact someone has with an organisation and therefore telephonists have a huge responsibility to consistently create the right first impression.

The eighth annual National Telephonists’ Day will be celebrated on March 10 to mark the anniversary of the very first telephone call made by Alexander Graham Bell in 1876. The event was first launched back in 2014 by Rapport Guest Services and ComXo and since then has been celebrated by businesses in a wide variety of sectors each year.

The past twelve months have been challenging for most industries due to the impact of Covid-19. Throughout this time, so many professional telephonists have continued to work extremely hard, often with the added challenges of working from home or in very different workspaces than they are used to, ensuring that the service they offer is uncompromised and that they are available to assist all callers – their guests, patients, customers, clients or colleagues. This year therefore it is even more important to appreciate and show our gratitude and there are many ways that organisations can take part to recognise the valuable contribution of professional telephonists. We invite you to take part in the national competitions to have the chance to win some fantastic prizes, as well as organising engaging activities for your telephonists. Please have a look at the TAKE PART page for inspiration. We hope you enjoy the day!

For any questions relating to NTD day this year, contact us by emailing nationaltelephonistsday@gmail.com

NTD reminds me to celebrate the fact that I am a problem-solver while staying empathetic and driving world-class services. This is something I’m extremely passionate about and I’m glad there is a special day to celebrate this. In the business world, an executive knows something about everything, a technician knows everything about something, and the telephonist knows everything.

Diana, Call Services Operator, media, marketing and corporate communications company.